1. Overview
Corestool ("Corestool," "we," "our," or "us") operates corestool.com to share information about our studio, our approach and our public support and policy details. This policy explains what information may be processed when you visit this website or contact us.
2. Information we receive
Information you choose to provide
If you email us, we receive the information included in your message, such as your email address, name, company, project details and any files or other information you choose to send.
Basic technical information
We do not use advertising trackers or third-party behavioral analytics. Our hosting provider may process limited technical and performance data—such as IP address, browser type, requested URL, request time and page performance—as necessary to operate, secure, deliver and monitor the website.
3. How we use information
We use information we receive to:
- respond to inquiries and provide requested support;
- understand potential projects and communicate about our services;
- protect the security, integrity and availability of our website; and
- meet legal obligations and enforce applicable agreements.
4. Sharing and selling
We do not sell personal information. We may share limited information with service providers that help us operate our communications and website, when required by law, or when necessary to protect rights and safety. Service providers may process information only for the relevant service and subject to appropriate obligations.
5. Retention and security
We keep correspondence only for as long as reasonably needed for the purpose it was collected, legitimate business records and applicable legal requirements. We use reasonable administrative and technical safeguards, but no online transmission or storage method can be guaranteed to be completely secure.
6. International processing
Because Corestool works with people and service providers across the globe, information may be processed outside your country. Where required, we use appropriate measures for international data transfers.
7. Your choices and rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction or portability of your personal information, or to object to certain processing. To make a request, email xiao@corestool.com. We may need to verify your request.
8. Children’s privacy
This website is intended for a general business audience and is not directed to children under 13 or the minimum age required by local law. We do not knowingly collect personal information from children through this website.
9. Changes to this policy
We may update this policy as our practices or legal requirements change. We will post the revised version here and update the date at the top of the page.
10. Contact
For privacy questions or requests, contact Corestool at xiao@corestool.com or Room 406/F, Ho King Commercial Centre, No. 2-16 Fa Yuen Street, Mong Kok, Hong Kong.